- No communication issues.
- No sovereignty issues.
- No time zone issues.
- Bound to and protected by Australian laws.
- Local to you – quick onsite response.
itro is a privately owned Australian company. We practice what we preach: all our data and infrastructure (on-premises and online) is maintained within Australia.
2. Specialised support
- Gold-certified team of Microsoft engineers.
- All levels of support, from Service Desk to Senior Level Engineers.
itro supports business, not vendors. We have the independence and flexibility to recommend superior products or solutions as they become available. Anything we recommend is first researched and tested in-house, with priority on security.
Ninety-five percent (95%) of our new clients come to us via word of mouth.
Check out itro news/blogs here to see how we help educate and inform our clients on technology updates and security alerts.
3. Cost Effective
Minimise your employment costs and maximise productivity. For example,
- holiday leave; and
- seasonal demands
become our cost-centre/ problem to manage. And your in-house employees are freed up to focus on their areas of expertise.
itro offers you the flexibility to choose from three different IT Service Plans, with no lock-in contract.
Please check out our Plans and Pricing here
- 24-7 Monitored Service Environment
- Service Desk Management system
- Onsite and Remote support.
- Standard itro operating hours: M-F, 7.30am-6.30pm (AEST), excluding public holidays.
- NDA offered.
- Personalised support from a team of individuals who want your business.
- Direct access to your assigned Account Manager.
- Daily monitoring of client cases by our Customer Service Manager.
- You know your team – our clients are given a brief overview and photo on every itro team member.
- Individual contacts
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