What we do What we do

What we do

Your single IT contact point


What we do

itro specialises in IT systems for small to medium businesses using Microsoft products. itro designs and maintains efficient, integrated IT and Communication networks.

We simplify and manage your IT so your staff can focus on the job you hired them to do.

Our goal is to work with you to simplify your IT. This means more than building and maintaining a network that is reliable and cost effective. Rather than be a basic service provider, itro is your single contact point for all your IT and communication related needs

Our local service team are qualified Microsoft professionals who speak plain English, and we only supply quality endorsed products that we know from experience works.

itro further simplifies your IT by using remote support tools, whenever possible, to fix your problems from our Richmond office without the delay and inconvenience to you of coming onsite

Support

itro's Richmond location enables all clients to receive prompt technical support. Engineers provide onsite, remote and Service Desk support. Remote support enables engineers to work on any issues without being onsite. Our engineers can access your IT problems through remote access tools and fix problems via our Richmond office. All solutions are explained in 'lay' terms which means no IT jargon: just straight to the point answers.

Business hours are 7.30am to 6.30pm, Monday to Friday. After hours support is available on request. All our engineers are based in our Richmond office. Not only does itro provide local remote support, we also deal with all third party vendors across any time zone. This means that you will not have to spend time dealing directly with IT issues: itro will take care of everything.

Our Richmond based office can be found at
96 Stephenson Street.

Onsite desktop support
and maintenance

itro provides face-to-face onsite desktop support and maintenance. This ensures your PCs and laptops continue to run smoothly and perform at their peak.

Warranty facilitation

All products supplied by itro come with a vendor warranty. On purchasing any product, you will be informed as to how long your purchased good is covered under its warranty and what cover you are entitled to. Should you need to action your warranty, contact itro and we will take care of the rest.

Server maintenance

Server maintenance - monitoring the health and progress of network servers - is a vital component to having a reliable IT system. Just as cars need regular maintenance to stay reliable, so do servers.

itro's server maintenance incorporates monthly reports to clients. These reports indentify any potential future issues and suggestions to rectify, minimise downtime and provide a written record of overall server history.