Peace of Mind and Security
itro’s monitoring environment is core to our proactive maintenance program. We continuously check the health, activity and available capacity of your servers, ensuring your systems are working properly. Potential issues are identified and addressed before they become a problem.
itro has built its own customised 24-7 monitoring environment based on Microsoft Systems Centre. You can feel secure knowing itro’s environment is customised, configured and maintained in-house by our senior engineers. No one outside itro is involved in monitoring your data and no third party agencies are involved or have access to your networks.
itro’s environment enables our engineers to customise 24-7 monitoring and reporting to meet individual client requirements. Vendor software updates are automatically installed onto your systems as they are released, ensuring your systems always have the latest security measures.
What can be monitored?
- Exchange Server (email)
- Windows Server
- SQL Server
- Backup Systems
- Server Hardware
- Hyper V Hosts
A server is loaded with a monitoring pack that, once activated, reports continuously to itro’s monitoring environment. The ‘communication’ between your server and itro happens securely and continuously, 24-7, 365 days a year. Data fed from your servers is compiled into easy to read monthly reports that keep you informed on the performance and health of your IT systems. itro’s senior engineers use the data to identify possible issues and proactively suggest future upgrades or options that best suit your business growth.
Monitoring of Backup Systems focuses on reporting successful backups, not simply recording activity. Unless a full backup is successfully completed, your backup is worthless. itro’s monitoring demands receipt of a daily success report from your Backup System. Failure to acknowledge a success report automatically generates a case which is fed into itro’s Service Desk for immediate attention.
All customisation and maintenance of itro’s monitoring environment – and access to your data – is maintained and limited solely to itro. Whilst most IT providers offer ‘unique’ monitoring environments, many use generic ‘off-the-shelf’ products they have re-branded as their own. Often maintenance of these generic environments are handled by the original manufacturer, potentially introducing a level of complexity and exposure to the security of your data.
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