Need help right away? Call 1300 10 3000
itro’s Service Desk operates Monday to Friday, 7.30am to 5.30pm (AEST) excluding Victorian Public holidays. All service desk calls are taken at our head office in Melbourne. At no time will you be transferred to an off-shore call centre.
When you call 1300 10 3000 you will be directed to the engineer best qualified to help you. Depending on your needs a Level 1, 2 or 3 engineer will be assigned to help you. itro’s Customer Service Manager monitors the daily progress of individual cases using itro’s in-house helpdesk management system. This system is used to:
- Ensure your cases get handled quickly and efficiently; and
- Produce monthly reports of your logged cases, how they were resolved and related charges for easy review.