Right support, right time
itro will provide on-site and remote support to your team with friendly and experienced engineers who will manage any IT issues for you quickly. itro has a 3 phase Rapid Problem Resolution designed to get you up and running – fast.
1 – Service Desk Support itro’s Service Desk gives our clients prompt technical support from an experienced itro engineer.
2 – Remote Access Support Using our secure, remote access, Customer Portal, itro’s engineers can access your IT problems through remote access tools and fix problems via our Cremorne (Richmond) office.
3 – Site Visit Support For situations that are too complex to resolve remotely itro’s engineers will visit you on site. With our Cremorne (Richmond) office located only five minutes from Melbourne’s central city district and two minutes from the M1 Monash Freeway, we can be at your business premises in no time.
Simply call 1800 10 3000 and we’ll direct you to the right engineer best qualified to help you on on-site or remotely.
Our Service Desk operates Monday to Friday, 7.30am to 5.30pm (AEST) excluding Victorian Public holidays. Out of hours support is also available on request. We will deal with your third party vendors across any time zone on your behalf. itro can manage all your IT for you.