History of the Company
itro is a Melbourne based company. We view technology as a tool with our team being the vital ingredient to supporting your IT. It doesn’t matter what size your business is, our goal is to find a solution that fits your organisation. We stand out as different by offering honest, plain speaking IT Support.
Operating since 1999, itro has successfully partnered with hundreds of customers to deliver and manage customised IT solutions and services with our friendly support team.
- Integrity we deliver on our promises
- Trust built through close relationships
- Pride in what we do
- Quality in what we do
- Accountability to do the right thing
The best customer service company working in IT. Achieved by innovation and training and the ability to care about our customers.
Be the leading IT provider of choice for legal, financial firms and in-house IT managers in Melbourne.
Why Choose itro?
Our Team of Microsoft Certified Engineers are driven by their passion for innovation and technology, are customer focused and love a challenge. They have direct contact with Microsoft, which gives them the most up-to-date knowledge of Microsoft products and services so we can help you get the most out of your IT systems.
- We will recommend, deliver and support a solution that fits your organization – one size does not fit all
- We are big enough to solve your problems but small enough to care
- Ninety-five percent of our new clients come to us via word of mouth
- We’re 100% Australian based and owned, with almost 20 years experience across a diverse range of industries
- We give considered responses to your questions and explain in plain English
- We will give you recommendations with realistic time frames and won’t lie about what is possible
- We implement proven technologies using solutions that suit you (software/hardware/on-premise/cloud)
At itro we believe in the importance of giving back to our community. We have a history of philanthropic support for causes we are passionate about including mental health, cancer research, and motor neuron disease. itro provides professional services on a low fee or no fee basis to a number of not for profit organisations which includes one of Australia’s largest medical research fundraisers, Victoria’s largest indigenous community health organisation, several educational facilities, and a prominent Melbourne animal shelter.
itro partners with leading technology companies to ensure you get the latest in IT support and solutions.
Microsoft Gold Partner
itro is proud to be a long-standing member of the Microsoft Partner Network with numerous GOLD and SILVER level competencies. Gold competencies demonstrate best-in-class capability and Silver competencies represent consistent capability, expertise, and commitment within a specific Microsoft solution area.
By choosing itro to provider your IT Support, you are choosing a team of Microsoft Certified Professionals (MCPs) who have a demonstrated level of technical expertise and the proven ability to deliver solutions featuring Microsoft products. All MCPs must pass certification exams developed by Microsoft to ensure they are across the latest in Microsoft technologies.
Because we are a Microsoft Partner, our team have access to 24 x 7 x 365 access to Microsoft and their resources so we can provide first-class IT support to your business.
WatchGuard Gold Partner
Cyber-attacks are becoming more sophisticated and SMBs are more vulnerable than ever before. According to the National Cyber Security Alliance, the reason why this stat is so high is because small businesses are easy targets. Don’t let this scare you! We are Gold Partners with WatchGuard to bring you advanced security solutions that will keep malware at bay:
Threat Detection and Response correlates network and endpoint security events with enterprise-grade threat intelligence to detect, prioritize and enable immediate action against malware attacks. Host Ransomware Prevention is a feature that stays with your laptop no matter where you go, blocking malicious threats.
Advanced Persistent Threats (APT) Blocker uses an award-winning next-generation sandbox to detect and stop the most sophisticated attacks such as ransomware, zero-day threats, and other advanced malware.
detect – deter – respond
itro Mail Scan is powered by MailGuard that operates as a fully-cloud based solution hosted on Microsoft Azure! Content and context of mail packages are proactively scanned and filtered as they get delivered to your company’s email server, ensuring all mail is protected from malware, viruses, bots and unknown future variants before being delivered to individual mailboxes.
Practice Management Systems
We have strong relationships with 3 Practice Management System providers:
itro is a long-standing partner with Webroot. Webroot maximizes your security, cuts bandwidth utilization, reduces resource loads on PCs, and also shrinks cybersecurity disk space use. All the while, its centralized console streamlines management, saving you time and money on administration of your endpoint devices; while the agent itself automatically remediates infections.
Equally important to its functionality, Webroot protection provides you with enterprise-level security without requiring on-site enterprise-level security expertise. Small and medium-sized businesses report not only significantly better infection statistics since deploying Webroot solutions. Also, save 50% or more money than with their previous solutions.