As Westminster Lawyers expanded, it rapidly outgrew its old ICT (Information Communications Technology) infrastructure, which included desktop computers running as servers and was supported by an external sole-operator who lacked the necessary resources to support such a dynamic firm.
System failures and below par ICT operational efficiencies were proving to be a constant drain on the firm’s productivity. To remedy the situation, it needed to identify a provider that could deliver a comprehensive and on-demand ICT service.
According to the firm’s Practice Manager, Michelle Lopez, it was the timely referral from a Director for a free consultation from itro that initiated a chain of events leading to a fully tailored ICT infrastructure and support program. “One of our directors had worked with itro at another practice and gave them a strong recommendation,” she says.
With that recommendation, itro was brought in to deliver an initial assessment of the existing setup and address several performance issues. “In the short amount of time they were here,”