7 examples of IT services for small internal IT teams

7 examples of IT services for small internal IT teams

As an IT Manager of a small inhouse IT team, are you feeling exhausted or frustrated by new IT challenges thrust upon you through elements outside your control, such as requests outside your team’s skill set, the increasing demands of your managers, and navigating team absences through sickness or annual leave? You know you need help, but you don’t need it permanently, so perhaps you’re questioning what is the value of managed services when you only need them sometimes. 

As technology continues to advance and become more critical for businesses, the need for diverse skills in IT teams increases. By outsourcing some of a small IT teams workflow, IT managers can focus on their core operations while leaving surge IT needs to a team of reliable experts. Here are 7  examples of managed IT services that can help small IT teams improve their efficiency and drive their business forward:

  1. Network Management: Managed IT service providers can take care of network monitoring, maintenance, and troubleshooting. Which parts of network management are most time consuming? you decide the tasks within network management that can be outsourced, and what can be kept in house.
  2. Cloud Services: Cloud and managed services provide businesses with access to computing resources, data storage, and software applications hosted in the cloud. No doubt you are already on the Cloud, but an outsourced managed IT service provider can help your team manage and maintain your cloud infrastructure, ensuring high availability and security.
  3. Security Management: Cybersecurity is a critical concern for businesses of all sizes. Managed IT service providers can provide a range of on-demand security services, including vulnerability assessments, penetration testing, security audits, and threat intelligence.
  4. Data Backup and Disaster Recovery: Data loss and system downtime can be catastrophic for businesses. Managed IT service providers can help you and your team design and implement a data backup and disaster recovery strategy, ensuring data availability and minimising downtime in case of an outage.
  5. Help Desk Support: Help desk support provides end-users with technical assistance and troubleshooting for IT-related issues. Do your daily tickets sometimes build up to an unmanageable degree? Managed IT service providers can offer 24/7 help desk support to ensure that end-users have access to technical assistance whenever they need it, and a backlog isn’t created for your internal team to chip away at during times of low resource.
  6. Mobile Device Management: With the proliferation of mobile devices in the workplace, mobile device management has become critical for businesses, but they can be tricky to manage. Managed IT service providers can help your team simplify the management of your workforce’s mobile device fleet, ensuring security, compliance, and productivity.
  7. IT Consulting: IT consulting services provide businesses with expert guidance and advice on a wide range of IT-related issues, including strategic planning, technology assessment, and vendor selection. No doubt there are many projects queued to start on your whiteboards. Let a managed IT service provider provide a consulting service to help you make informed decisions about your IT goals for the business.

Get the help you need from itro

IT managers are responsible for ensuring that their organisation’s IT systems are running smoothly, and any issues are resolved quickly to minimise downtime. However, managing IT systems can be a daunting task, especially for organisations that lack the resources or expertise to handle complex IT issues. That’s where a Self Serve comes in.

If you’re looking for on-demand Managed IT support in Melbourne, that you can switch on and off as you need it, get in touch.

Boost Your Technical and Engineering Resources on Demand

One of the significant benefits of working with a managed service provider like itro is that you can boost your technical and engineering resources on-demand, as you need them. This means that you can access the technical expertise and support you need to resolve IT issues quickly and efficiently, without having to hire additional staff.

All Issues are Managed and Monitored through a Centralized Documentation and Information Platform

With itro, all issues are managed and monitored through a centralized documentation and information platform. This means that you can keep track of all IT issues, their resolutions, and any relevant information in one place. This helps you stay informed and up-to-date on all IT issues, without having to search through multiple sources.

Instant Help for Unplanned Events, Large Projects and Peak Operational Periods

Another advantage of working with itro is that you can get instant help for unplanned events, large projects, and peak operational periods without delays and costs associated with ‘handover.’ This means that you can scale your IT resources up or down as needed, without worrying about additional costs or delays.

Proactive Support for All Day-to-Day, Project, and Specialised IT Issues

itro provides proactive support for all day-to-day, project, and specialized IT issues, including networking, M365, Azure, routing, and cyber-security. This means that you can focus on your core business functions, while itro handles all IT-related tasks, ensuring that your IT systems are running smoothly.

Secured Access to itro's Remote Management and Monitoring Tools and Documentation Tools

itro provides secured access to its remote management and monitoring tools and documentation tools. This means that you can monitor and manage your IT systems from anywhere, without worrying about security risks.

You Retain Full Ownership and Transferal Rights of Your Systems and Data

itro understands that your IT systems and data are essential to your business, which is why you retain full ownership and transferal rights of your systems and data. This means that you can maintain complete control over your IT systems and data, without having to worry about losing them. 

itro's Success is Making You and Your Internal IT Team Look Good!

Finally, itro’s success is making you and your internal IT team look good! With itro handling all IT-related tasks, you can focus on your core business functions, while itro ensures that your IT systems are running smoothly. This means that your internal IT team can take credit for the success of your IT systems, without having to worry about any IT-related issues. Speak to us today about managed IT support in Melbourne.

Call: 1800 10 3000

Email us for a flyer: [email protected]

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