Have you had NBN Co sales reps on your door step?

Beware, people claiming to be from NBN Co may be on their way!

Please be aware of a very crafty National Broadband Network Co (NBN Co) related scam currently being operated. While pretending to be representatives of the NBN Co, these most convincing scam artists will request sensitive information. Such as, site and office plans, current phone plans and Internet connections. The information you provide will be used by sleek sales reps to lure you into buying new equipment or new connections you don’t need.

Scamwatch reports over 316 complaints have been received this year alone regarding scammers impersonating NBN Co employees. Additionally, they reported nearly $28,000 as stolen1. Australian Competition and Consumer commission (AACC) Deputy Chair, Delia Rickard said “Scammers are increasingly using trusted government brands like NBN Co to trick people into falling for scams. Their goal is always to either get hold of your money or personal information.”

Ask for identification if you are unsure

Some scammers pretending to be from Telstra won’t provide any identification and are not wearing branded clothing. This is a major red flag that you may be dealing with a scammer. Keep in mind only NBN Co clothing identifiable employees will ever come on site to install the service. itro recommends anyone else should be questioned immediately.

If in doubt, call itro

Several of itro’s clients have been approached in this way. So, if you are ever in doubt about the contact you have had from a sales rep, call itro or your phone provider to check.

On the flip-side, some of these may be legitimate sellers of NBN Co but think carefully before saying yes to something you may not necessarily need.

Has your Internet been slow or is your phone plan nearly out? Call itro on 1300 10 3000 to find out the best phone or Internet service for you.

1 Australian Competition and Consumer Commission. (2017, August 22). Watch out for NBN scams. Retrieved from ScamWatch: https://www.scamwatch.gov.au/news/watch-out-for-nbn-scam